Jason Andersson

Author's details

Name: Jason Andersson
Date registered: January 22, 2011
URL: http://www.circleitconsulting.com

Latest posts

  1. Collaborate to Innovate – the CIO guide to collaboration strategies — November 9, 2012
  2. Adaptive and relationship-building self-service — February 20, 2012
  3. Innovating the back office — January 5, 2012
  4. Using social media in the contact center — January 5, 2012
  5. Third generation UC — September 26, 2011

Author's posts listings

Nov 09

Collaborate to Innovate – the CIO guide to collaboration strategies

Next week my book Collaborate to innovate is being released. I will link to ordering pages where you will be able to read a chapter etc after the release. Collaborate to Innovate

Feb 20

Adaptive and relationship-building self-service

Is it possible that self-service applications, such as Interactive Voice Response (IVR) solutions are looking at a slow painful death because of lack of innovation? And I don’t mean that vendors have stopped inventing, really I don’t. But the usage of these solutions is quite unimaginative. I think the time has come to rethink how …

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Jan 05

Innovating the back office

Contact centers have been in the forefront of advancements in telecommunications, collaboration and customer service, being first with contact routing based on skill and experience, enterprise presence and instant messaging, recording, coaching, softphones, reporting, administration, social media integration and so on. NOW SERVICE is a different way of viewing customer service offering immediate customer feedback, …

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Jan 05

Using social media in the contact center

A summary of what to consider if and when a company is considering implementing social media as part of their customer service mix. Click on the article to read it…

Sep 26

Third generation UC

Unified Communication (UC) is Communications integrated to optimize business processes. We are now entering an exciting period where several forces seemingly unrelated at first are beco ming pieces in a puzzle that together create a bigger picture and better user experience. If you ever have laid a puzzle trying to fit a number of pieces …

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Aug 27

Self-service or full service – UC Strategies article

Most of us have seen the signs at the gas station. Asking us, as customers, if we want the full service treatment or the self-service treatment, i.e. do it yourself. Service design is a model to define services that feel like full service, even if they are self-service systems. IVR’s are no longer only about …

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Jul 22

How to Build an Early Warning System – UC Strategies article

Two identical companies offering the same basic service in close proximity to each other is a daily experience in today’s competitive environment. In many instances, copying what someone else does well has replaced innovation. This has given rise to a new concept of service design that leads organizations to design and deliver service based on …

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Jul 22

Making the cloud mobile and manageable – UCStrategies article

Cloud and mobility are two symbiotic advances that allow access to tools that in the past required a well-equipped laptop; now all you need is access to the Internet, and you are ready to go. Read the full article here

Jul 22

Strategy for presence – Article in TelekomIdag

When I work with customers I usually define three types of UC and based on those, I work with the customer to identify where they are and what challenges they face. Check out my new article in TelekomIdag, the Swedish industry magazine.

Jun 24

Happy Midsummer


Circle it consulting wants to wish all customer, friends and colleagues a very happy Midsummer!

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