Is it possible that self-service applications, such as Interactive Voice Response (IVR) solutions are looking at a slow painful death because of lack of innovation? And I don’t mean that vendors have stopped inventing, really I don’t. But the usage of these solutions is quite unimaginative. I think the time has come to rethink how companies use their IVR solutions and turn them into relationship-building self-service tools.
Read more on the UC Strategies page here
UC Strategies article
