Feb 20

Adaptive and relationship-building self-service

Is it possible that self-service applications, such as Interactive Voice Response (IVR) solutions are looking at a slow painful death because of lack of innovation? And I don’t mean that vendors have stopped inventing, really I don’t. But the usage of these solutions is quite unimaginative. I think the time has come to rethink how companies use their IVR solutions and turn them into relationship-building self-service tools.

Read more on the UC Strategies page here

UC Strategies

UC Strategies article