Next week my book Collaborate to innovate is being released. I will link to ordering pages where you will be able to read a chapter etc after the release. Collaborate to Innovate
Category Archive: TelekomIdag
Jan 05
Using social media in the contact center
A summary of what to consider if and when a company is considering implementing social media as part of their customer service mix. Click on the article to read it…
Jul 22
Strategy for presence – Article in TelekomIdag
When I work with customers I usually define three types of UC and based on those, I work with the customer to identify where they are and what challenges they face. Check out my new article in TelekomIdag, the Swedish industry magazine.
May 16
How to use presence in the enterprise – New article in TelekomIdag
Presence is probably the single most important feature to enable a more efficient communication within and between enterprises. Check out my new article in TelekomIdag, the Swedish industry magazine. Expert article in latest issue of TelekomIdag
Mar 31
UC Article in TelekomIdag
UC needs a big picture: My UC article in Swedish magazine TelekomIdag (www.telekomidag.se) Let me know what you think.
