Aug 27

Self-service or full service – UC Strategies article

UC Strategies

Self-service or full service - IVR deployment strategies

Most of us have seen the signs at the gas station. Asking us, as customers, if we want the full service treatment or the self-service treatment, i.e. do it yourself. Service design is a model to define services that feel like full service, even if they are self-service systems.

IVR’s are no longer only about self-service but a tool to improve the full service experience. But they need to be developed correctly. They need to be developed with both your organizations benefits and your customers’ experience in mind.
Read the full article here