Presence is probably the single most important tool to enable a more effective and efficient communication within and between enterprises and organizations. Presence will allow users to get an immediate view of who is available in the company to have a quick meeting or set up a conference call with. Many surveys show that presence and instant messaging (IM) gives employees the same feeling of quick instantaneous meetings at the coffee-machine that allows them to get fast responses and resolve issues collaboratively.
What to consider when using Presence and instant messaging as a way to create a more effective communication within an organization.
