Sometimes marketing ideas go way to fast from idea to implementation. Two partnering communication-suppliers in Sweden have together branded what a “Smart company” is, in terms of communication services: A company is defined as smart that gives service to its customers when it suits them, has a mobile way of working and can share relevant …

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Unified communication (UC) is easy to describe from a vendor’s perspective, but an open approach in defining and building a unified is bound to be more successful than a one-size fits all offering. The combined telephony and IT department must identify the internal and external communication patterns to identify what services will increase efficiency and …

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