Jason Andersson

Author's details

Name: Jason Andersson
Date registered: January 22, 2011
URL: http://www.circleitconsulting.com

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Author's posts listings

Aug 27

Self-service or full service – UC Strategies article

Categories:

UC Strategies

by Jason Andersson

Most of us have seen the signs at the gas station. Asking us, as customers, if we want the full service treatment or the self-service treatment, i.e. do it yourself. Service design is a model to define services that feel like full service, even if they are self-service systems. IVR’s are no longer only about …

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Jul 22

How to Build an Early Warning System – UC Strategies article

Categories:

UC Strategies

by Jason Andersson

Two identical companies offering the same basic service in close proximity to each other is a daily experience in today’s competitive environment. In many instances, copying what someone else does well has replaced innovation. This has given rise to a new concept of service design that leads organizations to design and deliver service based on …

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Jul 22

Making the cloud mobile and manageable – UCStrategies article

Categories:

UC Strategies

by Jason Andersson

Cloud and mobility are two symbiotic advances that allow access to tools that in the past required a well-equipped laptop; now all you need is access to the Internet, and you are ready to go. Read the full article here

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Jul 22

Strategy for presence – Article in TelekomIdag

Categories:

TelekomIdag

by Jason Andersson

When I work with customers I usually define three types of UC and based on those, I work with the customer to identify where they are and what challenges they face. Check out my new article in TelekomIdag, the Swedish industry magazine.

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Jun 24

Happy Midsummer

Categories:

We need more UC vendors, not less – article on UC Strategies

Categories:

UC Strategies

by Jason Andersson

Regarding Microsoft’s resent move to acquire Skype, I must say that the choir is astoundingly in agreement. The acquisition of Skype by Microsoft is a great move by Microsoft in many ways; it is a strategic move for its Office 365 offering, it is a great add-on to its Lync product line and it can …

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May 16

How to use presence in the enterprise – New article in TelekomIdag

Categories:

TelekomIdag

by Jason Andersson

Check out my article about Presence in the enterprise

Presence is probably the single most important feature to enable a more efficient communication within and between enterprises. Check out my new article in TelekomIdag, the Swedish industry magazine. Expert article in latest issue of TelekomIdag

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Apr 19

Discussing Presence with IceWarp Executives

Categories:

UC Strategies

by Jason Andersson

How to benefit from presence in business is a topic that concerns and interests many. Some of you who follow me on Twitter (JasonAndersson) know that there have been some tweets about this since my article was published on UCStrategies. I got the opportunity to speak with President of IceWarp Ladislav (Ladi) Goc and VP …

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Mar 31